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IT Help Desk: When to Contact the Help Desk

Summary: A good IT help desk is almost always there when you need them. But before you call, run through this quick list of common issues that you can fix without the help desk’s help. // ]]> It’s...

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Help Desk Trends: SysAid Interview

How BYOD is Reinventing the Help Desk and Customer Service An interview with Saar Bitner , Executive Vice President, Strategy and Marketing with SysAid The speed of change continues to increase at a...

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What is a Help Desk?

What is a Help Desk? Definition of a Help Desk: The help desk is the IT function built to support technology problems. The help desk is a combination of personnel, hardware and software designed to fix...

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Sharing Documents: The Shift to Sharing

Sharing documents and edocr’s integration with Zendesk Help Desk software. Featuring Manoj Ranaweera. Sharing Documents. It’s the root of an effective Customer Service and Help Desk organization....

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