IT Help Desk: When to Contact the Help Desk
Summary: A good IT help desk is almost always there when you need them. But before you call, run through this quick list of common issues that you can fix without the help desk’s help. // ]]> It’s...
View ArticleHelp Desk Trends: SysAid Interview
How BYOD is Reinventing the Help Desk and Customer Service An interview with Saar Bitner , Executive Vice President, Strategy and Marketing with SysAid The speed of change continues to increase at a...
View ArticleWhat is a Help Desk?
What is a Help Desk? Definition of a Help Desk: The help desk is the IT function built to support technology problems. The help desk is a combination of personnel, hardware and software designed to fix...
View ArticleSharing Documents: The Shift to Sharing
Sharing documents and edocr’s integration with Zendesk Help Desk software. Featuring Manoj Ranaweera. Sharing Documents. It’s the root of an effective Customer Service and Help Desk organization....
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